FREQUENTLY ASKED QUESTIONS

Many of our customers have specific questions about our professional house cleaning services. Here are just a few of the frequently asked questions we hear at So Clean Virginia Beach. But by all mean if you have ANY questions please don’t hesitate to pick up the phone and give us a call today!

GENERAL QUESTIONS

HOW CAN I GET A QUOTE?

Simply call us or request a cleaning date if interested in seeing how much it would be to book a cleaning with us. As you provide information about your house and schedule, your quote will dynamically adjust and someone will call or email you back with a proper estimate.

AM I CHARGED THE FULL QUOTED AMOUNT IF IT DOESN'T TAKE THAT LONG TO CLEAN MY HOME?

No, you’re only charged based on the amount of time your cleaner was actually at your home working. If they finish early, you aren’t charged the full amount quoted.

DOES SOMEONE HAVE TO VISIT MY HOME FOR AN ESTIMATE?

Absolutely not! We wouldn’t want pushy sales people coming to our house so we would never do that to you. You can get a quote and book your cleaning online. It takes about one minute to fill out some information or call and go over a few things over the phone to get time frame estimate.

ARE CLEANING SUPPLIES INCLUDED?

Cleaning supplies are included by default, yes. This ensures you never have to worry about catch-penny bargain brands and coming home to the smell of pine sol. We deploy all of our own professional cleaning supplies, cleaners, and cleaned equipment to every cleaning so you never have to worry about us using all of yours.

WHAT IF I AM NOT SATISFIED WITH MY CLEANING UPON INSPECTION?

We have a 100% satisfaction guarantee that we stand by, literally. We will walk you around after the cleaning and let you do your own white glove inspection. If there was anything missed we address it then and there. However, we understand that there may not always be someone at the property when the cleaning has commenced so you do have 24 hours to complete your satisfaction inspection.

SCHEDULING QUESTIONS

CAN I GET SAME DAY BOOKING?

We don’t guarantee same-day bookings.

DO I HAVE TO BE HOME FOR MY CLEANING?

It’s completely up to you, we work with integrity, and bespoke work that has Virginia Beach talking, however, should you want to be there the entire time while the cleaning is going on that is absolutely fine too. If you’re not going to be home or there to let us in upon arrival, make sure you let us know how to access your house.

​We work with realtors and often times are given lock-box code or a key under the mat. Just ensure there is a way for us to get in and we will make sure it is locked up when we leave!

WILL MY CLEANERS ARRIVE ON TIME?

Yes. Please allow a 15-30 minute window from your scheduled appointment time due to traffic and weather circumstances. We will be there. In scenarios where your cleaner(s) will be late, you will be contacted to let you know their ETA.

WHEN AM I CHARGED AND WHEN IS MY BILL DUE?

You will be charged after the cleaning and 40 point move out cleaning checklist has been completed. Payment is due day of service and will incur a late charge of $100.00 if not received within 24 hours plus an additional 2% a day or $200 whichever comes first.

ARE THERE LATE CHARGES IF I CANNOT PAY MY BILL IN FULL?

Late charges will incur if bill is not paid in full within 24 hours of receiving invoice. Your invoice will reflect and explain all charges and any discounts if applicable.

CLEANING QUESTIONS

WHAT IS INCLUDED IN A STANDARD CLEANING?

A standard cleaning for us is an empty apartment, condo, townhome, or house and includes a thorough top to bottom cleaning of the following items: 

Light fixtures 
Ceiling Fans 
Light switch plates 
Chair rails and baseboards 
Walls and scuff marks 
Window lock ledges and sills 
Sliding door glass and tracks 
Air intake vents screens 
Blinds 
Ledges and countertops 
Appliances (inside and out) 
Cabinets (inside and out) 
kitchens, bathrooms 
Hardwood flooring, tile, laminate 
Carpet cleaning 
​
See our full 40 point checklist

We invite you to test drive the most thorough cleaning company in all of Virginia Beach, Va. We aim high to always satisfy our customers, no matter the job. Our house cleaning standards are exceptional and you can trust me when I say that a ton of pride goes into our work and it shows!

WHAT SERVICES DO YOU OFFER?

We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning of homes to apartments. You can see all of the different cleaning services we offer by checking out our “House Cleaning Services” page.

DOES SO CLEAN VIRGINIA BEACH HAVE INSURANCE? DO YOU SCREEN EMPLOYEES?

Insured. Absolutely. Our cleaners will be required to go through a screening process that includes a police background check, reference checks and in-person interviews as well as a drug screening prior to employment.